K9Bet takes the privacy of its users seriously. This document transparently explains what data we collect, how we use it, who we may share it with, and what your rights are as a data subject — all in compliance with the Lei Geral de Proteção de Dados (LGPD, Law No. 13.709/2018).
Six pillars of data protection at K9Bet that you need to know
What personal information K9Bet collects during registration, platform use and financial transactions — name, CPF, email, banking details for Pix withdrawals and betting history on Brasileirão and the live casino.
Section 2The specific purposes for which K9Bet uses your information: identity verification (KYC), processing deposits and withdrawals, fraud prevention, customer support and platform improvements.
Section 3Who K9Bet may share your information with and under what circumstances — payment processors such as Pix and Mercado Pago, legal and regulatory obligations, and what we never share with third parties.
Section 4The eight rights guaranteed by the LGPD: access, correction, portability, anonymization, blocking, deletion, objection and withdrawal of consent — and how to exercise them directly with K9Bet.
Section 5The types of cookies K9Bet uses — essential, analytical and personalization — what they are for, how you can manage them and what happens when you disable non-essential cookies on the platform.
Section 6The technical and organizational measures K9Bet uses to protect your information — 256-bit SSL encryption, access controls, suspicious activity monitoring and incident response procedures.
Section 7This Privacy Policy applies to all registered K9Bet users and to anyone who accesses the platform, regardless of the device used. By using our services — Sports Betting on the Brasileirão, Live Casino, slots, crash games, or any other feature — you confirm that you have read and accept the data processing practices described here.
K9Bet is the controller of its users' personal data for the purposes described in this Policy. We operate as a Sports Betting and online casino platform focused on the Brazilian market, and all our privacy practices are governed by the Lei Geral de Proteção de Dados — the LGPD (Law No. 13.709/2018) — Brazil's legislation regulating the processing of personal information of individuals in Brazil.
This Policy applies to the K9Bet platform accessed via mobile or desktop browser, to Sports Betting services (Brasileirão Série A, Copa do Brasil, Libertadores, NBB, UFC and e-sports), to the live casino, slots, crash games, the VIP Program and all K9Bet communication channels, including chat, email and WhatsApp support for VIP members.
If you have any questions about this Policy or how your personal data is handled, you can reach our team at any time at contato@k9bet.best or via the 24-hour live chat available on the platform.
K9Bet collects only the data necessary to provide our services securely and in compliance with regulations. Below we describe the categories of data we process:
2.1 Registration data: Full name, CPF, date of birth, residential address, email and mobile number. This information is required to create a K9Bet account and is used for identity verification, communication and compliance with Brazilian regulatory obligations in the betting sector.
2.2 Identity verification data (KYC): A copy of your government-issued photo ID (national ID card or driver's license) and a recent proof of address. These documents are required before your first withdrawal and are handled with an additional layer of security — stored in encrypted form and accessible only by authorized members of K9Bet's compliance team.
2.3 Financial data: Information about the payment methods you use, such as your Pix key, credit or debit card details (partially, in accordance with PCI-DSS standards), bank account for wire transfers, and digital wallet data such as Mercado Pago and PicPay. K9Bet does not store full card numbers — that data is processed directly by our partner payment operators.
2.4 Platform Usage Data: Betting history (sports, markets, amounts and outcomes), Live Casino session history, slots and crash games, deposit and withdrawal transactions, interface preferences and account settings.
2.5 Technical and browsing data: IP address, browser type and version, operating system, device identifier, pages accessed within the platform, access timestamps, and cookie data (detailed in Section 6). This data is collected automatically for security, fraud detection, and platform improvement purposes.
2.6 Communication data: Records of support interactions (chat and email), including message content and service history. These records are retained for quality, training and dispute resolution purposes.
K9Bet processes your personal data based on the following purposes and legal grounds established under the LGPD:
K9Bet does not sell its users' personal data. We do not share information with advertisers, data brokers, or other betting platforms. Data sharing occurs only in the following strictly necessary situations:
4.1 Payment Processors: To process deposits and withdrawals, we share financial data with the operators responsible for each accepted payment method — companies that handle Pix, boleto bancário, credit and debit cards, Mercado Pago, PicPay and TED transfers to banks such as Nubank, Itaú, Bradesco and Banco do Brasil. These companies act as data processors and are subject to the same data protection obligations set out in the LGPD.
4.2 Technology vendors: Cloud infrastructure, cybersecurity, analytics and technical support providers that access data solely for operational purposes, under contracts that ensure confidentiality and LGPD compliance.
4.3 Legal and Regulatory Obligations: K9Bet may share data with government authorities, regulatory bodies and the judiciary when required by law, court order or applicable legal process. This includes reporting obligations under the Brazilian sports betting regulatory framework.
4.4 Fraud protection: In cases of suspected fraud, money laundering or other unlawful activity, K9Bet may share information with law enforcement agencies or other platforms in the sector within applicable legal limits.
In all cases of data sharing, K9Bet ensures that data recipients maintain security standards compatible with those required by the LGPD and applicable contracts.
The LGPD grants you, as the data subject whose information is processed by K9Bet, the following rights, which may be exercised at any time:
Request confirmation that we process your data and obtain a copy of the information K9Bet holds about you, including betting history, transactions, and communications.
Request the correction of incomplete, inaccurate or outdated information — such as your name, address, email or Pix key registered for withdrawals.
Request the deletion of your personal data processed on the basis of consent. Data required to fulfill legal obligations — such as financial transaction records — cannot be deleted before the minimum legal retention period.
Request your data in a structured, machine-readable format for transfer to another controller, in accordance with ANPD regulations.
Object to data processing carried out on the basis of legitimate interest, such as the sending of marketing communications about promotions and boosted odds for Brasileirão.
Request information about which public or private entities K9Bet has shared your data with and under what circumstances that sharing took place.
To exercise any of these rights, send your request to contato@k9bet.best with the subject line "LGPD Rights – [your CPF]". K9Bet will respond within 15 business days. We may request identity verification before processing the request to ensure data is delivered to the correct holder.
K9Bet uses cookies and similar technologies to ensure the platform works correctly, understand how you interact with our services and personalize your experience. Below we describe the types of cookies used:
You can manage optional cookies in your browser settings — Chrome, Safari, Firefox or any other. Disabling essential cookies may prevent K9Bet from functioning correctly. K9Bet does not use tracking cookies for advertising purposes on external networks.
Protecting K9Bet users' information is both a technical and organizational priority. We have implemented the following security measures:
In the event of a security incident that may affect users' personal data, K9Bet will notify the affected data subjects and the Autoridade Nacional de Proteção de Dados (ANPD) within the timeframes set by the LGPD, providing information about the nature of the incident, the data involved, and the measures taken to mitigate its impact.
K9Bet retains your personal data for as long as necessary for the purposes for which it was collected, or for the minimum period required by law. Retention periods are as follows:
Once the applicable period has passed, data is permanently deleted or irreversibly anonymized from K9Bet's systems.
K9Bet is a Sports Betting and online casino platform strictly prohibited for users under 18. We do not knowingly collect personal data from minors. If we identify that an account was created by a minor, that account will be closed immediately, the data will be deleted, and any real-money balance will be refunded to the original payment method used.
If you are the guardian of a minor and believe they may have created an account on K9Bet, contact our support team immediately at contato@k9bet.best. We treat these cases as a priority. We also recommend enabling parental controls on any shared device and ensuring that K9Bet login credentials are not visible to minors.
Some of the technology providers K9Bet uses for infrastructure, security, and analytics may process data on servers located outside Brazil. When this occurs, K9Bet ensures that such transfers are carried out in compliance with the LGPD's international transfer rules — either through contracts containing standard data protection clauses or to countries whose level of protection has been recognized by the ANPD.
K9Bet does not transfer data internationally for commercial or marketing purposes without the user's express consent. All sensitive financial data — including Pix details and bank account information for withdrawals — is processed exclusively on infrastructure that meets Brazilian financial security standards.
K9Bet may update this Privacy Policy periodically to reflect changes in our data processing practices, regulatory developments, or platform improvements. The date of the most recent update is always shown at the top of the document.
For material changes that significantly affect your rights as a data subject, K9Bet will send an email notification at least 7 days before the new terms take effect. For minor or purely clarifying updates, the changes will be published directly on this page without prior notice.
We recommend visiting this page periodically to stay informed about how K9Bet handles your personal data. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms.
For questions, rights requests, or complaints related to how K9Bet handles your personal data, please use the channels below:
If your request is not resolved to your satisfaction by K9Bet, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for overseeing LGPD compliance in Brazil.
By using K9Bet, you confirm that you have read and agree to this Privacy Policy. Your data is handled responsibly, transparently and in full compliance with the LGPD. K9Bet does not sell, rent or share your information with third parties for commercial purposes.
A clear overview of how each category of data is handled at K9Bet
| Data Category | Primary Purpose | Legal Basis (LGPD) | Retention |
|---|---|---|---|
| Full name, CPF, date of birth | Registration and identity verification | Contract | 5 years |
| Government-issued ID (KYC) | Mandatory KYC verification for withdrawals | Legal obligation | 5 years |
| Bank and Pix data | Processing deposits and withdrawals | Contract | 5 years |
| Betting & casino history | Service Provision and Responsible Gaming | Contract | 2 years post-account |
| IP address and technical data | Security, anti-fraud, and performance | Legitimate interest | 12 months |
| Support history | Quality and Dispute Resolution | Legitimate interest | 2 years |
| Marketing preferences | Promotional & odds communications | Consent | Until revoked |
| Analytical cookies | Improving the platform experience | Consent | Until revoked |
Privacy policies tend to be lengthy documents that few people read carefully — and K9Bet fully understands that. That is why, in addition to the formal text presented in the previous sections, we want to explain in plain language what this actually means in practice for those who use the platform to bet on the Brasileirão, play live blackjack, or take part in the VIP Program.
The core idea is straightforward: K9Bet only collects what it needs to keep the platform running correctly and within the law. When you deposit R$50.00 via Pix to bet on the Flamengo derby, we need your Pix key and banking details to process the transaction. When you withdraw your winnings, we need to verify that the bank account belongs to you — not someone else. This is not unnecessary red tape: it is what ensures your winnings reach you and not a fraudulent account.
One of the most common questions from first-time K9Bet registrants is why a CPF is required. The answer is straightforward: it is a regulatory requirement for betting platforms operating in Brazil. The CPF is the unique identifier that ensures each user holds only one account and that financial transactions — especially withdrawals — are settled to the correct account holder. Platforms that do not require a CPF are, in practice, operating outside the standards of the regulated market.
The CPF collected by K9Bet is stored in encrypted form and used exclusively for identity verification, prevention of multiple accounts and compliance with legal obligations in the sector. It is not used for marketing purposes, is not sold to third parties and is not shared outside the cases described in this Policy.
Many users wonder what happens to the photos of their national ID or driver's license submitted during the verification process. At K9Bet, these documents are stored in encrypted form on secure servers, accessible only by the compliance team — and only when required for a specific verification. They are not used for any purpose beyond identity confirmation and compliance with the regulatory obligations of the betting industry in Brazil.
The five-year retention period for KYC documents is not K9Bet's choice — it is a requirement under Brazilian anti-money laundering legislation (Law No. 9,613/1998), which requires financial and betting platforms to keep customer identification records for that period. Once the period expires, documents are securely destroyed.
When registering with K9Bet, you can choose whether or not to receive marketing communications — emails about promotions, boosted odds for Brasileirão matches, VIP Program notifications and platform news. If you opted in initially and later changed your mind, it is simple: go to your account settings, navigate to communication preferences and turn off the notifications you no longer want. You can also click "unsubscribe" in any marketing email you receive from K9Bet.
K9Bet uses betting history data to identify patterns that may indicate problem gambling behavior — such as unusually high betting frequency, loss chasing, or repeated deposits in a short period. When these patterns are detected, K9Bet may reach out to the user to offer support resources or, in more serious cases, apply preventive limits. This monitoring is carried out in the user's interest and is based on the legal ground of protection of life under the LGPD.
The data used for this monitoring is handled confidentially and never shared with third parties. If you would like to know whether you are flagged by K9Bet's responsible gaming system, you can request this information directly from support.
Beyond K9Bet's own security measures, you play an important role in protecting your data. Use a strong, unique password for your K9Bet account — different from the one you use on other services. Enable two-factor authentication (2FA), available in your account settings. Never share your login credentials with anyone. If you receive an email asking for your password or banking details from a sender claiming to be K9Bet, disregard it — K9Bet never asks for your password by email. If you suspect unauthorized access to your account, contact our support team immediately via the 24/7 live chat.
Straight answers to the most common questions about data and LGPD
To exercise your rights as a data subject — access, correction, portability, deletion or objection — send an email to contato@k9bet.best with the subject line "LGPD Rights". K9Bet will respond within 15 business days. We are also available via 24-hour live chat for urgent questions about your account privacy and security.
Read Terms and ConditionsPrivacy Policy – K9Bet
Our team is available 24 hours a day in English to clarify any aspect of this Policy or assist with LGPD rights requests. Safe betting starts with protected data.
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